1. Nature of Service
We provide logistics coordination services, not physical products. Once coordination with carrier, CHA, transporter, or port has been initiated, costs are incurred and cannot be reversed.

2. Cancellation Before Shipment/Booking
If you cancel before we have booked freight or filed documents, you may request cancellation in writing at sales.suryaglobal@gmail.com. A processing fee of Rs. 1000 or 10% of quoted service charge (whichever is higher) will be deducted.

3. No Refund After Booking/Documentation
Once any of the following has occurred, NO refund is applicable for service charges:

• Freight booking with shipping line / airline (BL/AWB generated)
• Shipping Bill / Bill of Entry filing initiated
• Vehicle / Container placement done
• Customs duty paid on your behalf

In such cases, only unutilized, recoverable amounts (if any) from third parties may be refunded after deducting actual expenses and service charges.

4. Refund for Duty & Third-Party Charges
Government duties, port charges, shipping line charges are paid to respective authorities. Refund for such charges, if any, is subject to the respective authority’s refund policy. We will assist in coordination but do not guarantee refund.

5. Service Failure
In case we are unable to perform the service due to our error, we will re-perform the service or refund our service coordination fee only (excluding third-party and government charges paid). Maximum liability is limited to our service fee.

6. Refund Process
Eligible refunds will be processed within 7-10 working days after written confirmation, via bank transfer / original payment mode. GST will not be refundable on invoiced services as per GST law.

7. How to Request
Email: sales.suryaglobal@gmail.com with Subject: Refund Request – Invoice No. ___. Include reason, Invoice copy, and payment proof.