Last Updated: September 2, 2026

1. Introduction
At SURYA GLOBAL SERVICES (“we”, “us”, “our”), with office at Fourth Floor, A-29, Ajanta Commercial Building Wing, Ashram Road, Ahmedabad, Gujarat, India, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal and business information when you visit https://grocode.in/suryaglobal24/ or use our services.

2. Information We Collect
a) Business & Contact Information: Company name, contact person name, phone number (8401001529), email address (sales.suryaglobal@gmail.com), GSTIN, IEC Code, PAN, billing/shipping address.
b) Shipment Information: Origin, destination, cargo type, weight, volume, value, commercial invoice, packing list, HS Code, Bill of Lading, Air Waybill details.
c) Website Usage Data: IP address, browser type, device information, pages visited, time spent, via cookies.
d) Communication Data: Enquiries via website form, WhatsApp, email, phone call records.

3. How We Use Your Information

• To provide quotes for freight, customs clearance, and transportation.
• To coordinate with shipping lines, airlines, transporters, CHAs, CFS/ICD, ports, and logistics partners.
• To prepare and coordinate documentation such as Shipping Bill, Bill of Entry, Commercial Invoice, Packing List.
• To communicate shipment status, delivery coordination, and invoicing.
• To comply with Indian Customs Act, 1962, GST laws, and other applicable regulations.
• To improve our website and customer service.

4. Legal Basis
We process your data on the basis of contract performance, legal obligation (Customs and Tax laws), legitimate business interest, and your consent.

5. Data Sharing & Disclosure
We do NOT sell your data. We share data only on a need-to-know basis with:

• Shipping lines, airlines, transporters
• Licensed Customs Brokers and freight partners
• Port, Airport, CFS, ICD authorities
• Government authorities like Indian Customs, GST Department upon lawful request
• IT service providers hosting our website (Grocode.in) under confidentiality agreements

6. Data Retention
We retain business transaction data, invoices, and shipment documents for a minimum of 5 years as required under GST and Customs laws. Enquiry data is retained for 2 years for business reference.

7. Data Security
We implement reasonable administrative and technical measures to protect your data. However, no internet transmission is 100% secure.

8. Cookies
Our website uses cookies to analyze traffic and improve user experience. You can disable cookies in your browser settings, but some features may not function.

9. Your Rights
Under applicable Indian laws (including the Digital Personal Data Protection Act, 2023), you have the right to access, correct, and request deletion of your personal data (subject to legal retention requirements). To exercise rights, email us at sales.suryaglobal@gmail.com.

10. Children’s Privacy
Our services are for businesses only. We do not knowingly collect data from children.

11. Changes to Policy
We may update this policy. Changes will be posted on this page with a new effective date.

12. Contact
For privacy concerns: SURYA GLOBAL SERVICES, Fourth Floor, A-29, Ajanta Commercial Building, Ashram Road, Ahmedabad. Email: sales.suryaglobal@gmail.com, Phone: 8401001529