1. What is Delivery in Our Business?
For SURYA GLOBAL SERVICES, “Delivery” means completion of coordinated logistics service, not e-commerce product delivery. This includes coordination for cargo pickup, port handling, customs clearance, freight arrangement, and final transportation to destination as per agreed Incoterms.

2. Timelines – Estimated Only
All timelines provided (e.g., transit time 25-30 days by sea, 3-5 days by air, customs clearance 1-3 days) are ESTIMATED and provided by carriers / ports. Actual timelines depend on:

• Carrier vessel/flight availability and schedule
• Port / Airport congestion and customs examination
• Weather, strikes, natural calamities, government holidays
• Completeness and accuracy of documents provided by client
• Duty payment timelines by client

We shall not be liable for any delay, detention, or demurrage arising due to above reasons.

3. Modes of Service Completion
a) Export: Factory Pickup → Documentation → Customs → Port/Airport Handover → Shipment → Destination handover to carrier.
b) Import: Arrival → Documentation → Customs Clearance → Cargo Release → Transportation → Final Delivery at client premises (if door delivery opted).
Proof of completion: Bill of Lading / AWB, Customs assessed documents, Delivery Challan, Transport LR copy.

4. Client’s Responsibility for Taking Delivery
For imports, client must ensure timely payment of duties, provide KYC and authorization, and arrange unloading at destination. If client fails to take delivery within free period, any detention, demurrage, ground rent, or storage charges levied by port/CFS/airline/transporter will be borne by the client.

5. Tracking & Communication
We provide periodic status updates via phone/WhatsApp/email. Tracking is based on information provided by carrier’s system.

6. Force Majeure
We are not liable for failure or delay in service completion due to events beyond our control including but not limited to natural disasters, pandemic, war, government orders, port closure, carrier bankruptcy.

7. Contact for Service Status
Phone: 8401001529, Email: sales.suryaglobal@gmail.com. Working Hours: 10:00 AM to 7:00 PM IST, Monday to Saturday.